Opening the conference, Jouni Hakala, State Secretary at the Finnish Ministry of Employment and the Economy, emphasised the setting of a common agenda for services in Europe, the need to reinvent European industries for greater competitiveness, and the way how services built closer ties with the customer.
In the second opening address, Antti Peltomäki, Deputy Director General of the European Commission’s Directorate-General for Enterpris and Industry, pointed out the need of capitalising on service innovation in a better way. “The boundaries between manufacturing and services will blur even more and services play an important, complementary role in strengthening manufacturing in Europe,” said Peltomäki.
The EPISIS partners launched at the conference the Helsinki Principles to call for attention to the untapped potential of service innovation. New ways for growth and renewal can be discovered by involving employees, citizens and communities to the innovation process and by challenging the traditional technology/product-based approach. Furthermore global and local approaches are needed since global success can only be built on locally competitive scalable solutions.