Helsinki Airport ranked world’s best airport by eDreams

The airport received the highest score thanks to its efficient security checks, high cleaning standards and top-notch passenger services.

Helsinki Airport (HEL) has been ranked as the best airport in the world by eDreams, an online travel agency headquartered in Barcelona, Spain.


The airport secured its position at the top of the annual ranking with a composite score of 4.3 out of 5.0 mostly on account of its highly efficient security checks, high cleaning standards and excellent passenger services.


The score was enough to edge out second-place Glasgow Airport (GLA) and third-place Zurich Airport (ZRH) by a roughly 0.1-point margin.


eDreams’ list of the ten best and worst airports in the world is based on an analysis of over 65,000 airport reviews submitted by its users during the course of 2016. The list can thus be interpreted as an indication of a high degree of customer satisfaction with Helsinki Airport, says Heli Mende, the head of global sales promotion at Finpro’s Visit Finland.


“Finavia is doing a great job operating Helsinki Airport: the services are well-designed and constantly being developed. With all of the services working so well, it’s easy to arrive, catch a connecting flight and make a stopover in Finland,” she says. “The airport is an important touchpoint along the customer journey. People will certainly remember an airport that is easy to navigate and has plenty to offer.”


Mende views that the airport ranking also provides further proof of the world-class logistics infrastructure of Finland.


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Convenient and well-connected Helsinki Airport woos visitors not only with its facilities and services but also with its impressive and ever-growing range of destinations.


Finnair alone is scheduled to commence services from Helsinki to 11 new destinations – including Goa, India; Havana, Cuba; and San Francisco, the United States – during the course of 2017. The state-owned airline will also add four weekly services to Tokyo and three weekly services to Hong Kong.


“Good connectivity is an absolute prerequisite for the whole tourism industry,” acknowledges Mende.


Helsinki Airport is located conveniently only a 25-minute train ride or 30-minute bus ride from the centre of the capital. Ease of access is a strength also for the comprehensive airport network in Northern Finland, according to Mende.


“Our northern airport network is magnificent also in terms of ease of access. There are airports that are no more than a 15-minute drive away from the nearest holiday and ski resort,” she highlights.


Photo credit: Finavia.