The service themes measuring passenger satisfaction in Skytrax's online survey include website and ground transportation, security and immigration service, passenger arrivals, departures and transit, terminal comfort and facilities, as well as shopping, food and beverage. Helsinki Airport scored consistently well across the different categories.
In 2011, Skytrax ranked Helsinki Airport as the second-best airport in Europe. In 2011 Helsinki Airport also won awards from Priority Pass for the Best lounge in the world, and from Monocle for the Best airport in Europe to make a connection.
Source: Helsinki Airport