21.11.2012

Finnair to launch world’s easiest check-in service

Finnair will check in customers automatically and send boarding passes to the customer’s mobile phone.

Finnair customers will soon be able to enjoy the world’s easiest check-in service. Starting from 28 November, Finnair will check in customers automatically and send boarding passes to the customer’s mobile phone. The check-in confirmation includes the seat number and a link to the mobile boarding pass.

The automatic check-in service is available for Finnair flights and Flybe-operated AY2000-series flights departing from Helsinki and other airports in Finland as well as from select European airports. Customers need to provide a mobile telephone number when booking the ticket to enjoy the new service.

For morning departures, customers receive check-in confirmation and boarding cards on the night before the flight, between 17:00 and 19:00. For other flights, customers are checked in about three hours before departure. If the customer has already checked in, no message will be sent. Check-in for Finnair flights opens 36 hours before the flight’s departure.

Mobile boarding pass

If a customer wishes to change seating or check in accompanying travellers, this can be done either by the link in the mobile boarding pass or on the Finnair website. At the airport, the mobile boarding pass must be opened and presented to the authorities. The mobile phone must have an Internet connection to open the link. Otherwise, the customer needs a paper boarding pass, which can be picked up at an automatic kiosk or the Bag Drop desk. Checked baggage is left at the Bag Drop desk during normal check-in times.

Finnair has offered a check-in service via SMS since 2004. Previously, customers had to reply to Finnair’s text message confirming their check-in. Now this is no longer required as the check-in is completed automatically.

Source: Finnair