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 Helsinki-Vantaa Airport voted world’s best for baggage delivery

04/11/2009

Fast baggage services bring recognition in World Airport Survey.

International air passengers have voted Helsinki-Vantaa Airport as the best airport in the world for baggage delivery in the World Airport Survey by Skytrax.

Statistics show that passengers at Helsinki-Vantaa Airport receive their luggage quickly. Almost 90% of the flights arriving at the airport are unloaded in less than 30 minutes.

The survey shows that passengers are happy with the baggage services at the airport, according to Juha-Pekka Pystynen, Finavia’s Airport Director.

The survey covered more than 190 airports around the world and included 8.6 million respondents.  Over 97 different passenger nationalities participated in the survey.

The World Airport Awards are the premier recognition of quality for the world airport industry, assessing front-line customer service and general airport customer facilities. The survey measures more than 38 aspects of passenger satisfaction for airport product and service standards.

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